FAQs

Product

• Can I customize the look and feel of Bazaarvoice Express?
  Yes. Bazaarvoice Express includes a style sheet that allows you to easily customize the user-interface to reflect the unique look and feel of your website. hide
• How does moderation work?
  All incoming review content must first pass through an automated profanity filter. Then, our team of trained moderators checks each review to make sure it is relevant to the product being reviewed. We then send the review over to you for final approval or rejection. You ultimately have the final say about which reviews are displayed on your site. hide
• Do I have to post all reviews, even negative ones?
  You can reject reviews if you wish, but we strongly advise against this. Multiple studies have proven negative reviews add credibility to retail sites. Shoppers become wary of sites that only display 4 and 5 star reviews for all their products. hide
• Do I have access to a support person from Bazaarvoice?
  Through the dashboard, customers have access to an extensive knowledge base with helpful articles, best practice documents and answers to frequently asked questions. If clients need additional assistance, they can submit help desk tickets through the dashboard which will be answered in the order received. hide

Technical

• How hard is it to integrate the code?
  A basic technical comfort level with JavaScript and CSS is required to get Bazaarvoice Express up and running on your site. Integration usually takes only a few hours. hide
• Do you provide specific integration instructions for different e-commerce platforms?
  We currently provide specific integration support for ProStores, Infopia Transact, Shoppify and Yahoo Merchant Solution platforms. More platforms will be added on an ongoing basis. hide
• Can you recommend someone to integrate the solution for me?
  We have access to several independent consultants who can integrate the Bazaarvoice Express solution for you and would be happy to supply their contact information if needed. hide

Business

• Who owns the review content?
  You own the content and Bazaarvoice retains the right to use it on Buzzillions, which is a cross-marketing benefit for our clients. hide
• Can I respond to a customer's review?
  Yes. Our Merchant Response feature allows merchants to post a response to any review. hide
• Can I create my own Tags?
  Our team of Analysts is continually reviewing forms and tags based on the feedback and reviews online shoppers provide. For this reason, we don't allow online merchants to create their own tags, as we want them to reflect the actual voice of your customers. hide
• Is Bazaarvoice Express offered in languages other than English?
  Not yet. We may offer new services as our customers need them, so please contact us if you would like to see Bazaarvoice Express in a language other than English. hide
• Is there a way to separate service comments from the product reviews?
  Bazaarvoice Express allows you to collect comments about your site's customer service separately from comments about products your site carries. These are moderated separately and can be sent to you privately, instead of automatically displaying on your site. hide

Support and Additional Questions

• How long does my contract with Bazaarvoice last?
  We're confident our solution will add significant value to your business, but if you're not satisfied for any reason, you can end your contract and stop the service with thirty days notice. You will still own all review content collected up to that date. hide
• Will my product reviews appear on Buzzillions? Do I have to participate in the Buzzillions CPA program?
  Buzzillions.com is Bazaarvoice's product research portal that gives consumers an easy way to find the right product for them without having to scour the web. As a Bazaarvoice Express client, your customer reviews and logo will begin appearing on Buzzillions in 2009 for effective cross-marketing opportunities. Participating in our CPC/CPA program is optional. hide
• Is the SEO Mini-site included in Express?
  Yes. Customer-generated product reviews increase search engine rankings by increasing the number of relevant keywords on your product page. The SEO (Search Engine Optimization) Mini-site provides a collection of category and product landing pages that contain all the product reviews within your site. These pages are crawled and indexed by search engine spiders, significantly improving your search relevance and ranking. hide
• Can I have more than one site with Bazaarvoice Express?
  Yes. Bazaarvoice Express customers can manage multiple sites under one account. Please see the Pricing tab on the Bazaarvoice Express website for details on how many accounts are included in each subscription level. hide
• Who do I contact if I have more questions?
  For additional questions please complete our contact form, or call us at (866) 345-1461. hide